What is Online Passenger Reservation System of APSRTC?

What is Online Passenger Reservation System of APSRTC?

Booking facility through web interface is provided at various Reservation Centers that facilitates ticket issue on 'Any-where to Any-where basis'.  The Online Passenger Reservation System (OPRS) is implemented at 117 Bus Stations throughout the Corporation with about 6000 services and 1600 ATB Agents (500 Pre-printed + 1100 Paper ticket).

The following features are provided through OPRS project:

• Ticket Booking Modes – Agents, Bus Stations Counters, e-Ticketing, IVRS Ticketing.
• 1600+ agents spread across AP, Chennai, Shirdi, Goa, Mumbai, Pune, Orissa etc.
• Planning to increase the existing agents from 1600 to 5000 by liberalising the rules imposed on agents by replacing the existing pre-printed tickets with white paper based tickets and allowing SMS also as a valid travel document.
• Various Payment Options like Credit Card, Debit Card and Net Banking for e-Ticketing.
• Wait Listing Option for all types of buses – First of its kind in STUs across India.
• Paper Less Travel – Passengers can travel showing the ticket SMS instead of carrying Hardcopy. This is an APSRTC initiative to encourage the "GO GREEN" concept.
• Dinner On Board for high end A.C. buses – First of its kind in STUs across India. Passengers can order the food they like from the menu while booking the tickets itself.
• Connecting to the customers through social media like Facebook/Twitter. Have a dedicated team to maintain and reply to customer queries.
• Live Chat to address the problems for online customers.

Benefits to Passengers from OPRS:

• Information available on fingertips.
• Ability to book tickets sitting at home using Credit/Debit Cards & Net Banking.
• Option to Purchase Waitlisted Tickets.
• Can book tickets anywhere to anywhere
• Ability to pay in cash,credit card
• Avail Value Added Services like Accommodation and Dinner On Board etc.,

Central Call Center:

• Unique one of its kind service in all STUs with a Toll Free number i.e., 1800 200 4599.
• Established to handle the customer grievances through a centralized system.
• Currently Handling 3000+ calls/ 300 live chats, 200 emails per day.
• Addressing the Complaints pertaining to the services, behavior of the crew, bus stations and punctuality of the services.
• Plays a key role in arranging the immediate relief to the passengers in case of breakdown of vehicles.
• Addressing passenger grievances related to the credit and debit card transactions.
• Enquiries with related to the availability of the services and seats for online ticketing.
• Enquiries regarding the usage of the OPRS.
• Enquiry about the Boarding Points.
• Feedback related to the APSRTC services and other facilities.
• Gives customers the freedom to call and get necessary information 24x7.
• Can book the ticket over the IVRS (Interactive Voice Response System).